About Winding Pines
Winding Pines is a small business owned by a husband and wife team based in Ridgeland, WI. Founded in 2023, Winding Pines was launched out of a passion to serve others quality and unique hand-crafted, and personalized goods for all of life’s occasions.
Owners’ Dao and Anna Vang have 3 small children and after the birth of their 3rd child, who was born w/ special needs. Anna needed a way to stay home. So they created Winding pines.
As a family owned business, we take pride and joy in helping others give the gift of meaning memories.
From already made personalized home decor items to Custom Laser Engraving, we take each engraving project to heart, ensuring quality and affordability.
At Winding Pines Engraving we understand and know that you are coming to us for that Special Gift, to make that unique moment last a lifetime! That is why we listen, take notes and bring to life your vision.
Policies & Procedures
Thank you for taking the time to review our policies. At Winding Pines Laser Engraving, we are committed to transparency to ensure that your experience with us is exceptional.
Ordering: Payment is required at the time of the order to commence work on your order. However, production will only begin once the mock-up is approved.
Cancellations: We can only accept order cancellations if payment has not been completed. After payment, the order will be fulfilled as originally approved.
Returns/Refunds: - Due to the nature of our business, we do not accept returns. This policy includes errors on orders that were approved in the mock-up but noticed after production began. No refunds will be issued as payment would have been made prior to production.
Items purchased at an event are also non-returnable. Once they are paid for and in your possession, we will not be responsible for damage or accept a return. We thoroughly inspect our items and do not sell unusable items. If we sell an item at a discounted price due to its flaws, we will disclose them upfront at the time of purchase.
Payment: We accept PayPal through our website. At in-person events, we accept Venmo, PayPal, cash, and credit cards.